In Olympia, Lacey and Tumwater, every repair visit starts with a $99 diagnostic. Say yes to the repair and the $99 folds into the price on paper. Turn it down and you owe $99, diagnosis in hand.
The $99 covers the technician’s trip to your home and the testing that follows. The testing is the part people underestimate. A washer that will not spin might have a lid switch gone bad, a belt worn slick, a motor control that quit, or a drain pump that never emptied the tub. Each points to a different part and a different repair. So the circuits go on the meter: what should have power is compared with what actually does, one reading after another, until a single part fails its test. You then hear what broke, in plain words, and why it probably broke. That diagnosis belongs to you whether or not the repair goes ahead.
With the fault pinned down, a single price for the repair goes on paper, and the $99 sits within that figure. It is not stacked on top, and it does not show up again as its own line, because once you approve it simply lives inside the price. If you say yes, the technician usually repairs the machine right away from truck stock, runs a full test cycle and writes the warranty on the invoice. Decline, and the bill stops at the $99. Neither answer comes with pressure. Some people want a night to think, or a word with a landlord or a spouse, and having the price in writing makes that conversation easier.
A few situations come up often enough to spell out. When the truck lacks the part, it gets ordered and fitted on a second visit that carries no added trip charge, and the approved figure stays exactly where it was. When a machine no longer deserves a repair, you hear that plainly, and learning it costs the $99 and no more. Should the maker’s warranty still cover the appliance, you hear about it before any testing begins, so you can call the manufacturer instead. At rentals, the price goes by text to the owner or property manager, whose okay comes before any work begins. The tenant does not have to carry that decision.
| Situation | What you pay |
|---|---|
| You approve the repair | The single figure on paper, which already contains the $99 |
| You decline the repair | $99 for the diagnosis, nothing further |
| A part is ordered and we return to install it | The same written price, with no second trip charge |
| The machine is not worth fixing | $99, along with a plain answer about why |
| The same repair fails under the written warranty | Covered by the warranty on your invoice, with no new diagnostic charge |
Phone us or use the form. You get a two-hour slot, then a heads-up text as the van pulls out.
Leads on the circuit, a thermometer in the cabinet, and the broken component pointed out so you can see it yourself.
The whole repair priced in ink, $99 included. Yes or no is yours, and the toolbox stays shut until you answer.
A complete cycle run in front of you, panels back on, floor dried, and the warranty term in writing on your receipt.
$99, and it lives inside the repair total when you go ahead.